Shipping policy

Shipping Policy

Last Updated: October 23, 2023

Thank you for shopping with Katherine Jean! We take pride in providing you with high-quality clothing and apparel. To ensure a smooth shopping experience, please review our shipping policy below:

1. Order Processing Time:

  • Orders are typically processed and prepared for shipping within 1-2 business days from the date of purchase.
  • Please note that during peak seasons or sales, order processing may take slightly longer.

2. Shipping Methods:

  • We offer a variety of shipping options, including standard and express services. The available options will be displayed during the checkout process.

3. Shipping Rates:

  • Shipping costs are calculated based on the destination, weight, and dimensions of the items in your order.
  • The shipping cost will be displayed during the checkout process for your review.

4. Estimated Delivery Times:

  • The estimated delivery times may vary based on the shipping method and your location.
  • Please note that these are approximate times, and delivery may take longer during peak periods, holidays, or unforeseen circumstances.

5. Order Tracking:

  • You will receive a tracking number via email once your order has been shipped. You can use this number to track the status of your shipment.

6. Shipping Restrictions:

  • We currently ship within United States.
  • We do not ship to P.O. boxes. Please provide a physical address for delivery.

7. International Shipping:

  • For international orders, please be aware that customs fees, taxes, or import duties may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.

8. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

9. Lost or Damaged Items:

  • In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund, as appropriate.

10. Return to Sender:

  • If an order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange re-shipping. Additional shipping charges may apply.

11. Holiday Shipping:

  • During holiday seasons, shipping carriers may experience delays. We recommend placing your orders well in advance to ensure timely delivery.

12. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at info@katherinejean.

We appreciate your business and are committed to providing you with a positive shopping experience. Thank you for choosing Katherine Jean for your clothing and apparel needs!

Katherine Jean https://katherinejean.co/