Frequently Asked Questions

1. How can I place an order?

To place an order, simply browse our website, select the items you want, add them to your shopping cart, and proceed to the checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure online payment options. Your payment information is always kept safe and secure.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. Tracking information is usually available within 1-2 business days after your order is processed.

4. What is your return policy?

We have a 30-day Return Policy. We want you to be completely satisfied with your purchase. If you're not, you can review our comprehensive Return Policy for detailed information on how to return or exchange items.

5. Do you offer international shipping?

No, we currently do not offer international shipping.

7. How can I contact customer support?

Our friendly customer support team is here to assist you. You can reach us by emailing info@katherinejean.co.

8. Can I change or cancel my order after it's been placed?

We understand that mistakes happen. If you need to make changes or cancel your order, please contact us as soon as possible. Keep in mind that we process orders quickly, so changes may not be possible if your order has already shipped.

9. Do you have a physical store I can visit?

Currently, we are an online-only retailer and do not have a physical store. However, you can shop for our products 24/7 on our website.

11. Are your products ethically made and sustainable?

We strive to provide ethically made and sustainable products when possible. Check the product descriptions for information about materials and production methods.

12. How do I care for and clean my clothing and bags?

Each product may have different care instructions. For specific details, please refer to the care label on the item and the care instructions provided on our website. We also offer general care tips on our product pages.