Privacy policy

Privacy Policy

Last updated: October 22, 2023

This Privacy Policy outlines how Katherine Jean collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store. In this Privacy Policy, "you" and "your" refer to you as the user of our services, whether you are a customer, website visitor, or an individual whose information we have collected according to this policy.

Please read this Privacy Policy carefully. By using and accessing our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this policy, please refrain from using or accessing our services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be posted on our website, and the "Last updated" date will be updated accordingly.

How We Collect and Use Your Personal Information

To provide our services, we collect and have collected personal information about you from various sources over the past 12 months. The specific information we collect and use varies based on your interactions with us.

In addition to the uses described below, we may use the information we collect to communicate with you, provide services, meet legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users and others.

What Personal Information We Collect

The types of personal information we obtain from you depend on your interactions with our site and services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our services may include:

  • Basic contact details, including your name, address, phone number, and email.
  • Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, including the items you view, place in your cart, or add to your wish list.
  • Customer support information, such as the details you include in your communications with us, for instance, when sending a message through the services.

Certain features of our services may require you to provide specific information about yourself. You may choose not to provide this information, but doing so may limit your use of these features.

Information We Collect through Cookies

We automatically collect certain information about your interactions with our services ("Usage Data"). We achieve this using cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our site and your account, including device information, browser information, network connection information, IP address, and other data related to your interactions with our services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf. These may include:

  • Companies that support our site and services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.
  • When you visit our site, open or click on our emails, or interact with our services or advertisements, we or our third-party partners may automatically collect information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more information, see the section below, "Third Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with our services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications via email, text message, or postal mail. We also use your personal information to tailor our services and advertising on our site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials secure, and we highly recommend not sharing your username, password, or other access details with anyone. If you suspect your account has been compromised, please contact us immediately.

Communication: We use your personal information to provide customer support and improve our services, ensuring we are responsive to your needs, delivering effective services, and maintaining our business relationship with you.

Cookies

We use cookies on our site, similar to many websites. For detailed information about the cookies related to running our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use cookies to enhance and optimize our site and services, remember your actions and preferences, run analytics to better understand user interactions, and administer our services. We may allow third parties and service providers to use cookies on our site to tailor services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies, but you can configure your browser to remove or reject cookies. However, disabling cookies may negatively impact your user experience and affect the functionality of our services. Blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

How We Disclose Personal Information

Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

  • Sharing with vendors or third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping).
  • Sharing with business and marketing partners, including Shopify, to offer services and advertise to you. Shopify supports personalized advertising with third-party services, and our partners will use your information according to their own privacy notices.
  • Sharing when you direct, request, or consent to the disclosure of certain information to third parties, such as shipping products or through your use of social media widgets or login integrations.
  • Sharing within our corporate group or affiliates to run a successful business.
  • Sharing in connection with business transactions like mergers or bankruptcy, complying with legal obligations, responding to subpoenas, search warrants, and similar requests, enforcing terms of service, and protecting the Services, our rights, and the rights of our users and others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

  • Category: Identifiers, such as basic contact details and certain order and account information.

    • Categories of Recipients: Vendors and third parties who perform services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).

  • Category: Commercial information, such as order information, shopping information, and customer support information.

    • Categories of Recipients: Business and marketing partners.

  • Category: Internet or other similar network activity, such as Usage Data.

    • Categories of Recipients: Business and marketing partners.

User-Generated Content

Our services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the services, this content will be public and accessible to anyone.

We do not control who has access to the information you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third Party Websites and Links

Our site may include links to websites or other online platforms operated by third parties. If you visit sites not affiliated with us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users of the services or users of those third-party platforms without limitations on its use by us or by third parties. Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, unless disclosed on our site.

Children's Data

Our services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the necessity to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute and may apply only under specific circumstances. In certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to personal information we hold about you, including details regarding how we use and share your information.

  • Right to Delete: You may have the right to request the deletion of personal information we maintain about you.

  • Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you.

  • Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under specific circumstances and with certain exceptions.

  • Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes defined as "targeted advertising" in relevant privacy laws. If you visit our site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the site, depending on your location.

  • Right to Limit and/or Opt-Out of Use and Disclosure of Sensitive Personal Information: You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the services or provide the goods expected by an average individual.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: When we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails. Even if you opt out, we may continue to send non-promotional emails, such as those related to your account or orders you have made.

You can exercise any of these rights where indicated on our site or by contacting us using the contact details provided below. We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Under applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify's ad services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To restrict Shopify merchants using these ad services from using your personal information for such purposes, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal our decision by contacting us or lodging a complaint with your local data protection authority, depending on your location.

International Users

Please note that we may transfer, store, and process your personal information outside your country, including the United States. Your personal information is also processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, where applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy or if you want to exercise any of the rights available to you, please email us at info@katherinejean.co.